The tension-driven process is Holacracy's engine for continuous improvement. A "tension" is the gap between how things are and how they could be. Anyone who senses a tension can bring it to a tactical or governance meeting and propose a specific change to address it.
This approach distributes the work of organisational improvement across everyone, not just managers. It also keeps changes grounded in real experience rather than theoretical reorganisation. Every structural change traces back to a specific tension that someone actually felt in their work.
Nestr makes the tension-driven process concrete. Team members surface tensions in tactical and governance meetings, attach them to proposals, and track the resulting changes. The governance playback shows the chain from tension to proposal to structural change, creating a clear record of how the organisation responded to what people experienced.
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